Question 1

What is Veterian?

Accepted Answer

Veterian is a cloud-based web service that lets veterinary clinics manage patient records, the appointment calendar, the vaccination schedule and more, quickly and easily.

Question 2

How can I try Veterian?

Accepted Answer

You can try Veterian for free with no restrictions by filling out the form here. If you're happy with it, you can purchase Veterian and keep using it. If you choose not to buy, you won't be charged anything. Click to try it free.

Question 3

Why Veterian?

Accepted Answer

Veterian is an application that grows together with its users. It is continuously updated based on their needs and expectations. With its "Co-Development" feature — not found in other applications — it keeps evolving by gathering other users' opinions on requests and demands. It's easy to use; it doesn't tire you with complicated pages and features, and lets you focus only on your work. The user experience is top-notch.

Question 4

Do features change by plan?

Accepted Answer

Yes. Veterian plans include different features and user license limits. For example, advanced reporting, WhatsApp integration and role-based permissions may vary across the Individual, Practice and Clinic plans. You can see which features are included in each plan from the plan comparison table on this page. As your clinic's needs grow, you can upgrade your plan whenever you like.

Question 5

Is there any limit on records such as clients or pets?

Accepted Answer

No. In Veterian there is no limit on the number of clients, pets, appointments, vaccinations or any other records. Whichever plan you choose, you can add as many records as your clinic needs.

Question 6

Do I need to install Veterian on my computer? Can I use it on my phone?

Accepted Answer

Veterian is cloud-based software. Without installing anything on your computer, you can easily use it through your web browser on any operating system (Windows, macOS, Ubuntu, etc.). Veterian is also mobile-friendly. You can easily use it from your internet-connected tablet or phone through your device's web browser, without installing anything.

Question 7

How can I purchase Veterian?

Accepted Answer

Once your trial account is created, you can purchase Veterian from within the app at any time. If your usage period is about to end, you can renew your Veterian subscription up to 3 days before it expires and keep using the app. You can purchase Veterian with your credit card.

Question 8

What happens when my trial ends?

Accepted Answer

When your trial ends, your account is not deleted, only frozen, and all your information is kept until you return. When you reactivate your account, you can continue right where you left off. Even after your trial ends, you can log in to your account at any time. However, you won't be able to access the data. You can purchase Veterian from within the app whenever you like and keep using it.

Question 9

Is my information safe with Veterian?

Accepted Answer

Veterian never shares any of your information with third parties or organizations. Your information and data are safe. Veterian stores your data and information in a database that is backed up weekly. In case of any issue with our servers, your data is safely restored. Because your information is not stored on your computer, you don't lose it when your computer crashes or gets a virus. When you format your computer, none of your information is lost. After fixing the issue on your computer, or from another computer or mobile device, you can continue where you left off. Veterian servers hold the ISO/IEC 27001:2013 certification. ISO/IEC 27001, the International Information Security Management System, is an international framework that helps companies protect their financial data, intellectual property and sensitive customer information.

Question 10

Can I download a backup of my data to my computer, phone or another device?

Accepted Answer

When you want to export a backup of your data in Veterian, it lets you download it in Excel (xls) format to any of your devices (computer, tablet or phone). These backup operations are not subject to any time restriction or other limitation. You can download a backup of all the information you've entered into the system at any time.

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