Frequently Asked Questions

Yes, Veterian offers a completely free 14-day trial with full access to all features. You can explore our veterinary practice management software without providing any credit card information. There's no commitment, and you can cancel anytime during or after the trial period. Simply sign up and start managing your clinic immediately with our cloud-based solution.

Most veterinary clinics get started in under 10 minutes. Veterian is designed for quick deployment with an intuitive setup wizard that guides you through the initial configuration. You can invite your team members, import existing client data, and begin using core features like appointment scheduling, client management, and medical records right away. No technical expertise or IT support required.

Yes, Veterian supports multiple users with customizable roles and permissions. You can add veterinarians, assistants, receptionists, and other staff members to your account. Each user can have specific access levels, ensuring that team members only see and modify information relevant to their role. This role-based access control helps maintain security and workflow efficiency in your veterinary practice.

Absolutely. Veterian uses enterprise-grade 256-bit SSL encryption to protect all data transmitted between your browser and our servers. Your veterinary clinic data is stored on secure cloud infrastructure with daily automated backups to multiple locations. We're fully GDPR compliant and follow international data privacy standards. Our 99.9% uptime guarantee ensures your practice management system is always available when you need it.

Yes! Veterian is fully responsive and works seamlessly on smartphones and tablets. You can access all features from any device with an internet connection. Additionally, we offer a free mobile app for pet owners (Veterian Pet) that allows your clients to manage their pets' medical information, view vaccination schedules, and receive appointment reminders.

We accept all major credit and debit cards. Payments are processed securely through our payment gateway. You can subscribe monthly or annually, and you can change or cancel your plan at any time. All pricing is transparent with no hidden fees or setup costs.

Yes, we provide comprehensive onboarding support to help you get started. This includes setup assistance, team training sessions, and access to our knowledge base with video tutorials and documentation. Our support team is also available to answer any questions you may have during your trial and after you subscribe.

Yes, we offer data import services to help you migrate from your existing veterinary practice management system. Our team can assist with importing client records, pet information, medical history, and other essential data. Contact our support team to discuss your specific migration needs and we'll help make the transition as smooth as possible.