User Agreement

Last Updated: October 10, 2025

This Veterinary Clinic Assistant User Agreement ("Agreement") is entered into between:

a) Veterian Software Services ("Veterian"), which operates the veterian.com website, and

b) the user ("Company") who becomes a member of the veterian.com website and approves this Agreement.

Article 1. Parties

This Veterinary Clinic Assistant User Agreement ("Agreement") is entered into between Veterian Software Services ("Veterian"), which operates the veterian.com website, and the user ("Company") who becomes a member of the veterian.com website and approves this Agreement.

Article 2. Subject of the Agreement

The subject of this Agreement is to determine the terms and conditions regarding the provision of the Veterinary Clinic Assistant ("Platform") accessed through the Site to the Company, the Company's use of the Platform, and the information, documents, and data ("Content") uploaded to the Platform by the Company and the Company's employees ("Employees") to whom the Company has granted access to the Platform, as well as the rights and obligations of the parties.

Article 3. Rights and Obligations of the Parties

3.1. Veterian will provide the Platform to the Company in accordance with the package requested by the Company, in exchange for payment of the fees determined by Veterian for the relevant package. The Company accepts that it will not be able to benefit from the Platform if it does not pay the relevant fees after the free trial period granted to it by Veterian expires.

3.2. The Company accepts that the information it provides when becoming a member of the Platform is complete, accurate, and current, and that it will immediately update such information if there are any changes. Veterian is not responsible for the inability to access the Platform or benefit from the Platform due to incomplete, inaccurate, or outdated information.

3.3. The Company cannot share the password given to it by Veterian with other persons or organizations. The Company's right to use the password and the obligation to ensure the confidentiality and security of the password belong to the Company itself. The Company accepts that it is solely responsible for any damages suffered by itself, Employees, and/or third parties due to the use, loss, or transfer of the password by an unauthorized person, and that Veterian will not be responsible for any damages that occur in this case. The Company is directly responsible for the activities of the Company officials to whom it has granted access to the Platform.

3.4. Veterian accepts that all responsibility for backing up information and documents created on or uploaded to the Platform belongs to it, and that the Company has no responsibility if information and documents are deleted from the Platform at any time and for any reason.

3.5. Veterian only provides the infrastructure related to the Platform and has no responsibility regarding the information and documents created and shared on the Platform. The Company accepts and undertakes that the documents created on the Platform or the information and content uploaded to the Platform are accurate and comply with the law, and that documents, information, and content will not cause any rights violations. Ensuring that the content created and shared on the Platform and other processes related to them comply with relevant legislation, especially social security and labor law, sending documents to Employees (not limited to those listed), tracking them, printing and storing documents, and all responsibilities that may arise in relation to the use of the Platform belong exclusively to the Company. The Company's ability to benefit from the Platform may be partially or completely suspended due to the use of the Platform in a manner that does not comply with this Agreement and relevant legislation.

3.6. The Company accepts that regarding Employees whose personal data will be uploaded to the Platform, it has the status of data controller within the scope of Law No. 6698 on the Protection of Personal Data, and that obtaining the necessary consents from Employees in this context, making necessary notifications to Employees, and fulfilling the obligations within the scope of relevant legislation, including the uploading of personal data to the Platform and the processing of this data by Veterian, which has the status of data processor, are exclusively its own responsibility, and that all claims and damages that Veterian may be exposed to in this context will be recourse to it.

3.7. Veterian may collect certain information such as the name of the internet service provider used to access the Site and the Internet Protocol (IP) address, the date and time of access to the Site, the pages accessed while on the Site, and the Internet address of the website that enables direct connection to the Site, for the purpose of improving and developing the Site and Platform and/or within the framework of legal legislation.

3.8. Veterian may disclose the Company's information when required as a legal obligation, when it believes in good faith that it is necessary to act in accordance with legal requirements or comply with legal proceedings notified to Veterian, and to protect and defend the rights and property of the Platform and Veterian.

3.9. Measures have been taken within the available means to ensure that the Site and Platform are free from viruses and similar software. However, the Company must provide its own virus protection system and ensure the necessary protection to ensure ultimate security.

3.10. Veterian has the right to make changes to the Platform, release new versions, publications, expanded forms, etc. of the Platform, add new features to the Platform, or remove existing features.

3.11. If Veterian completely stops the operation of the Platform, copies of the information and content uploaded to the Platform by the Company will be delivered to the Company by Veterian.

3.12. The Company undertakes to comply with this Agreement and its annexes, other conditions to be determined by Veterian, law, and principles of honesty in all transactions it will carry out regarding its use of the Platform. Ensuring that Employees also comply with this Agreement and other rules specified in this article during their use of the Platform is the Company's obligation, and the Company is obliged to make all necessary notifications and information and obtain necessary consents in this context.

3.13. All legal, administrative, and criminal liability arising from the use of the Platform belongs to the Company. Veterian cannot be held directly and/or indirectly responsible in any way for damages that may be suffered by the Company, Employees, and third parties as a result of the activities carried out by the Company or Employees on the Platform and/or actions contrary to this Agreement and the law. All claims that may come from third parties in this context and damages arising from the actions of the Company and/or Employees will be recourse to the Company to be paid upon first request.

Article 4. Intellectual Property Rights

4.1. All financial, moral, and commercial rights of Veterian's systems and the Platform, including visuals, designs, texts, logos, and graphics within the Platform, belong to Veterian. Veterian agrees to grant the Company a non-exclusive, non-transferable use right (simple license) limited to the term of the Agreement on the Platform, and this limited use right granted to the Company cannot be interpreted in a way that restricts Veterian's free use of all its other rights, especially Veterian's right to license to others.

4.2. The Company will use the Platform only within the scope specified in this Agreement, cannot lend this right, and cannot provide or allow it to be used for the benefit of third parties (persons, institutions, organizations, companies, etc.) in any way, paid or unpaid, such as rental, except for providing it to Employees within the scope of the license it has obtained. It is strictly forbidden to copy, reproduce, and/or use, distribute, or process the information, content, and/or software used by Veterian within the scope of the Platform beyond the benefit determined within the scope of this Agreement. In addition, it is strictly forbidden for the Company to take actions that may threaten the security of the Platform or Veterian systems and/or harm the Platform, Veterian, and other users, to make any attempt that may prevent the operation of the Platform and other software belonging to the Platform or prevent other users from benefiting from the Platform, to place disproportionate load on the system or Platform in a way that will give these results; to access the source codes of the Platform or Veterian's systems in an unauthorized manner, to copy, delete, modify this information, or to make attempts in this direction; to use or attempt to use software that will prevent the Platform from operating, to disrupt or cause damage to the operation of any software, hardware, and servers, to reverse engineer, to organize attacks, to occupy or interfere with them in other ways, to attempt to access Veterian servers. The Company accepts that it will not compete with Veterian and the Platform by the methods mentioned above or in other ways, and will not support third parties acting for this purpose. The Company is also obliged to ensure that Employees comply with the said prohibitions and will be jointly and severally liable for all violations of Employees in this context.

Article 5. Limitation of Liability

5.1. Veterian provides the Platform "As Is" and does not make any claim or commitment that the Platform is error-free, flawless, uninterrupted, perfect, or will fully meet the Company's specific needs. Veterian is not responsible for (i) any direct or indirect damages, all kinds of profit loss, data loss, business loss, reputation loss, loss of expected savings, business interruption, and all kinds of material, moral, and financial damages, compensation claims that may be made by a third party arising from the Company's use, non-use, or misuse of the Platform or failure to fulfill its commitments and obligations specified in the Agreement; (ii) all hardware, system software/other software and network-related functions and malfunctions that may arise from this; (iii) communication network, internet connection, connection errors; (iv) all kinds of changes, updates, and similar work to be carried out on the Platform by the Company, Employees, or third parties; (v) damages arising from voltage fluctuations, battery and power outages, virus infection, and similar environmental factors.

5.2. To the extent permitted by applicable law, Veterian will not be liable for any indirect, special, incidental, or punitive damages arising from the use of the Platform, including but not limited to profit loss, goodwill, and reputation loss. The Company is solely responsible for ensuring that the documents created within the scope of the Platform, their contents, and the processes following the creation of the documents comply with relevant legislation, that the Company and Employees fulfill the obligations foreseen in relevant legislation, and for all claims and demands of Employees and third parties related to the created documents and the use of the Platform, and cannot direct any claim or demand to Veterian in this context. Veterian does not make any express or implied commitment regarding commercial suitability, suitability for a particular purpose or use, or non-infringement within the scope of this Agreement. Veterian's liability for any damages that may arise at the Company within the scope of this Agreement will be limited to twice the monthly fee determined for the purchased package in any case.

5.3. The Company and Employees are solely responsible for the documents created on the Platform and their contents, and the use of these documents and the Platform. The Company accepts that it will indemnify Veterian from all claims and demands (including litigation costs and attorney fees) that may be conveyed by Employees, third parties, and institutions regarding documents, contents, service, intellectual property violations, and the use of the Platform.

5.4. The Company accepts and declares that access to the content provided through the Platform and their quality largely depends on the quality of the service obtained from the relevant internet service provider, that Veterian has no responsibility for problems arising from the said service quality, that Veterian does not make any commitment that the Platform is compatible with any device or web browser, that the Platform's operation is not free from defects, and that it may encounter technical malfunctions or access barriers from time to time.

Article 6. Termination of the Agreement

6.1. This Agreement will remain in effect until the Company cancels its membership or its membership is canceled by Veterian. Either party may unilaterally terminate the Agreement without showing any reason, especially in cases where one of the parties violates any provision of the Agreement or relevant legislation. If this Agreement is terminated or expires for any reason, there will be no refund of fees paid in advance by the Company.

6.2. The Company may request that the information and documents it uploaded to the Platform and/or created on the Platform and the records related to them be delivered to it within 1 (one) month at the latest from the termination of this Agreement by either party. If the Company does not make any request for the delivery of the said information and documents and records related to them within the specified period, Veterian may delete the said information and documents and records related to them, subject to the provisions regarding storage obligations arising from the legislation, and is not responsible in any way for the deletion of the said records.

Article 7. Miscellaneous Provisions

7.1. In all cases considered force majeure, neither party can be held responsible for late, incomplete, or non-performance of any of its obligations determined by this Agreement. Force majeure will be interpreted as events that occur outside the reasonable control of the relevant party, including but not limited to natural disasters, riots, war, strikes, lockouts, malfunctions arising from telecommunications infrastructure, power outages, and bad weather conditions. The obligations of the parties will be suspended during the force majeure period.

7.2. Veterian may change, update, or cancel the conditions of this Agreement by notifying the Company via email. Each provision that is changed, updated, or repealed will take effect for the Company with the notification made to the Company via email. If the Company does not accept the relevant change, update, or cancellation, the Company's right to unilaterally and without compensation terminate this Agreement is reserved.

7.3. The parties accept and declare that all computer records belonging to the parties will be taken as the sole and true exclusive evidence in accordance with Article 193 of the HMK, and that these records constitute an evidence agreement.

7.4. Izmir Courts and Execution Offices are authorized for disputes related to this agreement.

Article 8. Effectiveness

The Company's filling out the form presented on the Site to start using the Platform and approving this Agreement means that the Company has read and accepted this Agreement. This Agreement has been concluded and mutually entered into force with the Company's approval of the Agreement on the Platform.