Veterian vs Instinct
Instinct is built for emergency and specialty hospitals. Veterian is built for general practice — and which room you work in decides most of this before any feature does.
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Veterian and Instinct side by side
Every Instinct entry below is taken from Instinct’s own published pages and linked underneath, with the date we read it. Where a capability is not documented publicly, the table says so rather than assuming it is missing. A cross in the Instinct column appears only where Instinct states the answer on the page the footnote links to.
| Capability | Veterian | Instinctas published 9 September 2026 |
|---|---|---|
| Platform and access | ||
| Cloud-based, nothing to install or maintain | Included | Included[1] |
| No limit on clients, patients or records | Included | Not published |
| Role-based permissions | Included | Not published |
| Multi-location and multi-branch management | Partly includedEnterprise plan, custom pricing | Included[1] |
| Clinical workflow | ||
| Medical records in SOAP format | Included | IncludedEMR with digital treatment sheets[1] |
| Treatment plans and prescriptions | Included | Included[1] |
| Vaccination calendar with automatic reminders | Included | Not published |
| Inpatient and boarding tracking | Included | IncludedTreatment and anaesthesia sheets[2] |
| Real-time patient flowboard | Included | IncludedReal-time status board[2] |
| Client and patient history in one profile | Included | Not published |
| AI-assisted dictation and SOAP notes | Included | IncludedAI SOAP note generation[1] |
| Lab results and imaging held in the patient file | Included | Not published |
| Consent forms with electronic signature | Partly includedConsent forms; no e-signature | Not published |
| Scheduling | ||
| Appointment management | Included | Not published |
| Per-vet and per-staff calendar | Included | Not published |
| Online appointment booking | Included | Not published |
| Shift and leave management | Included | Not published |
| Client communication | ||
| SMS, email and mobile notifications | Included | Not published |
| WhatsApp integration | IncludedClinic plan | Not published |
| Bulk notifications and announcements | Included | Not published |
| Pet owner mobile app | IncludedFree for pet owners | Not published |
| Finance and stock | ||
| Invoice, payment and balance tracking | Included | IncludedReal-time treatment charge capture[1] |
| Product and stock tracking | Included | IncludedInstinct Stockroom[2] |
| E-invoice and e-archive integration | Included | Not published |
| POS integration | Included | Not published |
| Pricing and trial | ||
| Prices published on the vendor's own website | IncludedFrom €29/month | Not published |
| Free trial | Included14 days | Not published |
| Reporting, migration and support | ||
| Reporting and analytics | Included | IncludedAdvanced analytics and reporting[2] |
| Data migration from your current software | IncludedFree on every plan | Not published |
| Live chat support | Included | Not published |
Cloud-based, nothing to install or maintain
- Veterian
- Included
- Instinct
- Included[1]
No limit on clients, patients or records
- Veterian
- Included
- Instinct
- Not published
Role-based permissions
- Veterian
- Included
- Instinct
- Not published
Multi-location and multi-branch management
- Veterian
- Partly includedEnterprise plan, custom pricing
- Instinct
- Included[1]
Medical records in SOAP format
- Veterian
- Included
- Instinct
- IncludedEMR with digital treatment sheets[1]
Treatment plans and prescriptions
- Veterian
- Included
- Instinct
- Included[1]
Vaccination calendar with automatic reminders
- Veterian
- Included
- Instinct
- Not published
Inpatient and boarding tracking
- Veterian
- Included
- Instinct
- IncludedTreatment and anaesthesia sheets[2]
Real-time patient flowboard
- Veterian
- Included
- Instinct
- IncludedReal-time status board[2]
Client and patient history in one profile
- Veterian
- Included
- Instinct
- Not published
AI-assisted dictation and SOAP notes
- Veterian
- Included
- Instinct
- IncludedAI SOAP note generation[1]
Lab results and imaging held in the patient file
- Veterian
- Included
- Instinct
- Not published
Consent forms with electronic signature
- Veterian
- Partly includedConsent forms; no e-signature
- Instinct
- Not published
Appointment management
- Veterian
- Included
- Instinct
- Not published
Per-vet and per-staff calendar
- Veterian
- Included
- Instinct
- Not published
Online appointment booking
- Veterian
- Included
- Instinct
- Not published
Shift and leave management
- Veterian
- Included
- Instinct
- Not published
SMS, email and mobile notifications
- Veterian
- Included
- Instinct
- Not published
WhatsApp integration
- Veterian
- IncludedClinic plan
- Instinct
- Not published
Bulk notifications and announcements
- Veterian
- Included
- Instinct
- Not published
Pet owner mobile app
- Veterian
- IncludedFree for pet owners
- Instinct
- Not published
Invoice, payment and balance tracking
- Veterian
- Included
- Instinct
- IncludedReal-time treatment charge capture[1]
Product and stock tracking
- Veterian
- Included
- Instinct
- IncludedInstinct Stockroom[2]
E-invoice and e-archive integration
- Veterian
- Included
- Instinct
- Not published
POS integration
- Veterian
- Included
- Instinct
- Not published
Prices published on the vendor's own website
- Veterian
- IncludedFrom €29/month
- Instinct
- Not published
Free trial
- Veterian
- Included14 days
- Instinct
- Not published
Reporting and analytics
- Veterian
- Included
- Instinct
- IncludedAdvanced analytics and reporting[2]
Data migration from your current software
- Veterian
- IncludedFree on every plan
- Instinct
- Not published
Live chat support
- Veterian
- Included
- Instinct
- Not published
Sources
- [1] https://www.instinct.vet/ — as published on 9 September 2026.
- [2] https://instinct.vet/products/instinct-emr/ — as published on 9 September 2026.
10 of 30 rows have a published Instinct source.
Why practices choose Veterian over Instinct
Two products, two different rooms
Instinct's own pages name emergency and specialty hospitals, urgent care, corporate groups and teaching hospitals as who it is for. The product follows: digital treatment and anaesthesia sheets, a real-time status board, dosing calculators and a drug reference built for a shift handover on a hospital floor.
Veterian is general practice software — appointments, records, the vaccination calendar, stock, invoicing and reporting, built to be fast on the day a clinic actually has. If you run a general practice, that is the product you are buying, and the rows below compare the two on that ground.
Where the comparison is actually live
Instinct now publishes a primary-care version, so a general practice may well see both products. On that ground the questions are ordinary ones: what does it cost, how long until the team is competent, and what happens to your history when you move.
Veterian answers all three publicly — €29, €59 and €89 a month, a 14-day free trial, and migration free on every plan. Instinct publishes no price and no trial that we could find.
Built for a practice without an IT department
Client details, the patient profile, past visits and notes sit on one screen. A medical record is created in the SOAP format your team already thinks in. A payment is recorded in a single step. AI dictation drafts the note so the writing-up does not follow the vet home.
We would rather be the software a new nurse can use properly in a week than the one with the longer feature list.
Frequently asked questions
They are built for different rooms. Instinct's published markets are emergency, specialty, urgent care and teaching hospitals, and its core is treatment sheets, anaesthesia monitoring and clinical safety checks. Veterian is built for general practice.
The table above compares them row by row anyway, with each Instinct entry linked to its source, because Instinct also publishes a primary-care product and some practices will genuinely be choosing between the two.
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Trademarks and methodology
Instinct and all associated names, marks and logos are the property of their respective owners. Veterian is not affiliated with, authorised by, sponsored by or endorsed by them, and their marks are used here only to identify the products being compared.
These pages are published for veterinary practices in English-speaking markets.
This comparison reflects information published by each vendor on its own website, read on the dates given beside each source and reviewed on 9 September 2026. Vendors change their products and their documentation without notice, so entries may be out of date. Where a vendor does not publish information about a capability we record it as “Not published”; we do not treat silence as evidence that a capability is absent.
If you believe an entry misrepresents your product, write to support@veterian.com and we will correct it.