Client notification and reminder management at a veterinary clinic
SMS and WhatsApp Notifications

Never let appointments and vaccine times be forgotten again.

Send appointment, vaccine, debt and invoice reminders automatically as SMS, WhatsApp, email and mobile push notifications. Reduce no-shows and bring your clients back to your clinic right on time.

Doing reminders one by one is slowing your clinic down.

Calling every client to remind them of their appointment, tracking those due for a vaccine one by one and notifying debts by hand is perfectly natural — but in a busy clinic it both takes a lot of time and something is bound to slip.

Calling one by one takes hours

The front desk tries to call dozens of clients every day to remind them of appointment and vaccine times. This consumes valuable time that should go to patient care.

Reminders get skipped and appointments go empty

Manually tracked reminders are easily forgotten on busy days. No-shows and missed vaccines both put animal health at risk and directly cause revenue loss.

Reaching people on the right channel is hard

Some clients prefer SMS, some WhatsApp, some email. Trying to reach them on a single channel causes messages to go unseen.

A manual process produces inconsistency

Who was called, who got a message, who responded? On hand-kept lists, tracking breaks down and client communication runs differently every day.

Reach your clients on the channel they're used to.

Every client's preferred channel is different. Veterian ensures your message is seen by sending the same notification as SMS, WhatsApp, email or mobile push notification.

WhatsApp Notifications

Reach people through the most-used messaging app. Reminders you send with the WhatsApp Business API are seen at high rates, and your client can reply from the same place if they wish.

SMS Notifications

The most reliable channel, reaching every phone without needing an internet connection. Appointment and vaccine reminders are delivered instantly, and no client is left out of coverage.

Mobile Notifications

Send instant push notifications to clients using the Veterian mobile app; remind them right on time with no extra message cost.

Email Notifications

Ideal for invoices, e-invoices and detailed information. Manage document-bearing and corporate communication neatly over email.

Manage all your client communication from the Communication Center.

From the Communication Center, send bulk messages to your clients as SMS, WhatsApp, email and mobile push notifications; set when automatic reminders go out and track all sending history from one screen.

Communication Center

Bulk SendingSending HistoryTemplates

Automatic Notifications

Set which notification is sent from which channel and when.

Vaccine reminder

Every day 10:00 · WhatsApp, SMS

On

Appointment reminder

2 hours before the appointment

On

Appointment confirmation

When the appointment is created

On

Debt reminder

Bulk sending

Off

Sent today

128

Delivery rate

98%

Pending

3

Recent sends

WhatsApp

Pamuk — Ayşe Yılmaz

A reminder for your vaccine appointment tomorrow 🐾

10:00

SMS

Boncuk — Mehmet Demir

2 hours left until your appointment.

13:30

Email

Zeytin — Elif Kaya

Invoice due date reminder

09:15

Let the reminder process move from manual tracking to an automatic flow.

Vaccine and appointment reminders move automatically from start to finish without you doing anything. Here's how the two processes work:

Vaccine reminder flow

From the moment a vaccine is planned to the appointment, every step moves automatically; no vaccine time is missed.

01
The vaccine is planned

The next vaccine date is set on the patient card; the system automatically starts tracking this date.

02
The date approaches

One day before the vaccine date, the reminder is automatically prepared by the system.

03
A notification goes to the client

The vaccine reminder is delivered to the client on their preferred channel (SMS, WhatsApp, email or mobile push).

04
An appointment is created

An appointment record is opened along with the reminder; the client returns to the clinic right on time for the vaccine.

Appointment reminder flow

From the moment an appointment is created to the exam, the client is informed at the right times.

01
The appointment is created

An appointment is set for the client on the clinic calendar; the process moves automatically from this moment.

02
A confirmation message goes out

As soon as the appointment is created, a confirmation notification is delivered to the client on their preferred channel.

03
The reminder time comes

2 hours before the appointment time, the system automatically triggers the reminder.

04
A reminder message goes out

An appointment reminder is sent to the client as SMS, WhatsApp, email or mobile push; no-shows are minimized.

With WhatsApp, don't just send — manage the conversation too.

Veterian works with the WhatsApp Business API and approved Tech Provider infrastructure. Send reminders from WhatsApp; when your clients reply, see the messages directly from your clinic panel and respond instantly.

Official, reliable and approved message sending with the WhatsApp Business API
Instantly reply to client responses from the clinic panel
Deliver appointment, vaccine and debt reminders via WhatsApp
All conversations gathered in one place, linked to the client card
Veterian communication center and WhatsApp messaging screen

Don't let notifications stay disconnected from your clinic processes.

In Veterian, notifications aren't a separate tool but a natural part of the modules you use every day. From appointment to e-invoice, every process reaches your client at the right moment.

Appointment

When an appointment is created, a confirmation, and 2 hours before the appointment a reminder notification, are sent automatically.

Vaccine

Automatic vaccine reminders are delivered to clients every day for upcoming and missed vaccines.

Debt Reminder

Debt reminders can be sent in bulk to clients with an unpaid balance.

Invoice Due Date

Clients whose invoice due date is approaching are informed in time, speeding up collection.

E-Invoice

Issued e-invoices are automatically delivered to clients as email notifications.

Frequently asked questions

What people wonder about SMS and WhatsApp notifications

You can send from four channels: SMS, WhatsApp, email and mobile app notification. By delivering the same notification through multiple channels, you significantly increase the chance of your message being seen.

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Veterinary clinic management